topic Re: Can't Receive Short-Code Texting in Get Support

Can't Receive Short-Code Texting

davjho2 — Tue, 04 Jan 2022 19:47:16 GMT

I ported my number from a VOIP service a while ago and am unable to receive short-code texts for verification purposes. Is there any way to get around this or fix it?

Re: Can't Receive Short-Code Texting

passiveegg — Thu, 19 Oct 2017 03:59:50 GMT

Did you port in your VOIP service? i am not very familiar with this service but im glady happy too helpp

Re: Can't Receive Short-Code Texting

davjho2 — Thu, 19 Oct 2017 04:11:46 GMT

I ported my number from a VOIP service to Public Mobile.

Re: Can't Receive Short-Code Texting

henrik — Thu, 19 Oct 2017 09:28:19 GMT

Hi @davjho2,

Porting can take a couple hours. Sometimes the port gets stuck and a MOD needs to look into it. You can send a PM to @CS_Agent with the details and they can look into it.

In the meantime, you can download some free SMS app like TextMe to get your short code and verification process going 🙂

Hope this helps.

Re: Can't Receive Short-Code Texting

youbme — Thu, 19 Oct 2017 10:13:57 GMT

@davjho2

Howl long ago did you port your number? It shouldn't take more than a couple of days, but there could be some underlying issues that need to be resolved with a moderators' support.

Are you receiving any text messages at all? Does everything else work as it should (data, calls, outgoing SMS)? If the only issue is with the short code SMS, and it has been more than a week since you ported your number, I would go ahead and contact the moderators as explained here:

Contacting our Community Moderators

Re: Can't Receive Short-Code Texting

will13am — Thu, 19 Oct 2017 12:36:04 GMT

@davjho2, here is a recent thread on porting in from a voip service. Expect it to take a couple of weeks.

https://productioncommunity.publicmobile.ca/t5/Discussions/Transfer-voip-number-to-public-mobile/m-p/63665#M15969

Re: Can't Receive Short-Code Texting

youbme — Thu, 19 Oct 2017 19:47:14 GMT

@will13am, the thread is actually from a year ago But, it very likely still takes just as long to port over numbers from VOIP...