topic Re: Refund in Get Support

Refund

paulgatkek — Mon, 10 Oct 2022 20:42:57 GMT

I have ordered SIM card online. My card is charged but I got an email that the payment was not processed. Please advise on this issue.

Refund

paulgatkek — Mon, 10 Oct 2022 20:50:40 GMT

Who should I contact for refund issues?

phone number or anything?

Re: Refund

darlicious — Mon, 10 Oct 2022 20:51:59 GMT

@paulgatkek

Is the charge on your credit card pending or posted? If you did not receive an order confirmation email from public mobile then you have not purchased a SIM card if the payment charge on your credit card is posted and has not dropped off in next 2 to 3 days or from the date of the transaction contact customer support and ask for a refund or ask that they process the transaction for you by sending you out a SIM card.

You can submit a support ticket by scrolling down the page to the bottom and clicking on SIMon.

Re: Refund

hairbag1 — Mon, 10 Oct 2022 20:55:19 GMT

As PM is a pre-paid service...philosophy is no refunds.

What happened to deem a refund ?

Re: Refund

darlicious — Mon, 10 Oct 2022 20:55:26 GMT

@paulgatkek

If you like you can just skip the rant and go straight to the spoiler in this post....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771#M550981

Re: Refund

ottawa — Mon, 10 Oct 2022 20:55:41 GMT

Depends what you're looking for a refund for. Typically there is no refund with PM (or any prepaid company).

But there are a few circumstances (e.g. double billing, or maybe if you made a mistake) where you can contact the moderators (mods) to help you. I feel like @CS_Agent might be a good contact? It's not what I remember but I do have an old private message from that account.

Re: Refund

HALIMACS — Mon, 10 Oct 2022 21:28:21 GMT

According to the service terms, @paulgatkek , prepaid service credits are non refundable.

See bottom of page for Service Terms.

Re: Refund

zgma_toronto — Mon, 10 Oct 2022 22:29:43 GMT

According to my past experience, your card will soon receive the exact refund after notified the payment was not processed. This is mainly due to the first-time use of the card. The second time will go smoothly. Best regards.

Re: Refund

darlicious — Mon, 10 Oct 2022 23:36:50 GMT

@HALIMACS

The OP received an email saying his payment was not processed and did not receive an order confirmed email but the $10 SIM card charge is showing on his credit card.