topic Re: Payment Suspended in Get Support

Payment Suspended

Jacq1 — Mon, 10 Oct 2022 19:43:48 GMT

Why has my account been suspended?

Re: Payment Suspended

dabr — Mon, 10 Oct 2022 19:50:33 GMT

@Jacq1 Do you have service with your phone or are just seeing a "suspended" notice in your self serve account which appears on renewal days and can be ignored if service is not impacted.

Otherwise, perhaps autopay didn't work (occasionally happens, unfortunately), then see if there's a Reactivate option in self serve (use incognito/private mode to login) and click that option a couple of times to push the payment through. Or purchase a voucher from Shell, SDM, London Drugs or 7/11 and load by dialing 611 on your phone.

Re: Payment Suspended

darlicious — Mon, 10 Oct 2022 19:51:19 GMT

@Jacq1

It sounds like your auto pay failed. You will have to log into your self service account and make a manual payment. Did you schedule a change plan on next renewal?

Re: Payment Suspended

BKNS27 — Mon, 10 Oct 2022 23:06:19 GMT

@Jacq1

This could be a standard notice on the day before your renewal date and service is still working. The fine print indicates that if you are on AutoPay or have sufficient funds to ignore the notice.