topic Re: Changed plan in Get Support

Changed plan

SG12 — Mon, 10 Oct 2022 18:46:53 GMT

Hello,

i changed my plan before the renewal date.
Thr payment was deducted according to new plan, but it is not updated on my account. The account shows the old plan and usage.

can anyone please guide me about this..?

thank you

Re: Changed plan

computergeek541 — Mon, 10 Oct 2022 18:48:13 GMT

@SG12 wrote:
Hello,

i changed my plan before the renewal date.
Thr payment was deducted according to new plan, but it is not updated on my account. The account shows the old plan and usage.
can anyone please guide me about this..?

Your Self Serve account page might be showing out of date information. Please log out and close your browser. Opne your web browser again in incognito/private mode and check again.

Re: Changed plan

dabr — Mon, 10 Oct 2022 18:48:35 GMT

@SG12 Try clearing cache/cookies and using incognito/private mode or another browser as there are caching issues with PM's updated self serve account currently.

Re: Changed plan

SG12 — Mon, 10 Oct 2022 18:52:15 GMT

Thank you

I ll try doing this

Re: Changed plan

SG12 — Mon, 10 Oct 2022 18:52:52 GMT

Thank you for the solution.
I ll trying doing so