topic Payment problem in Get Support

Payment problem

MAnpreet_8 — Mon, 10 Oct 2022 18:08:08 GMT

Hi I make my bill from my bank account bank of montreal but it not active

Re: Payment problem

softech — Mon, 10 Oct 2022 18:09:49 GMT

@MAnpreet_8 PM does not accept payment via bank accounts. You cannot pay PM bill likes you pay your other hydro bills

PM only accepts paying by Credit card, Visa debit card , voucher or instand top up at some stores

So, if you have paid a "bill" via bank account, I think you might have paid the wrong one. Please check with the bank again

Re: Payment problem

darlicious — Mon, 10 Oct 2022 18:11:53 GMT

@MAnpreet_8

You cannot make a payment for your public mobile bill at your bank you require a debit/credit card to make payments from your bank account or you require a credit card to be registered on the account for pre-authorized payments. Otherwise you're other choice is public mobile vouchers or real-time payments. Here's more info on payments to your public mobile account.

Edit:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Payment problem

hairbag1 — Mon, 10 Oct 2022 18:12:02 GMT

Go to Shell Gas station, get payment vouchers enough to pay your account...then dial 611 to add them to your account and Reactivate the account.

Re: Payment problem

MAnpreet_8 — Mon, 10 Oct 2022 18:41:22 GMT

I pay before to it's work

Re: Payment problem

MAnpreet_8 — Mon, 10 Oct 2022 18:42:03 GMT

I paid before

Re: Payment problem

softech — Mon, 10 Oct 2022 18:46:07 GMT

@MAnpreet_8 wrote:
I paid before

@MAnpreet_8 you paid before, but you didn't pay in the bank ,right?

Re: Payment problem

dust2dust — Mon, 10 Oct 2022 18:46:31 GMT

Did you setup a Visa Debit here in this account? Maybe Mastercard Debit?

Did you have enough money in the account?

The pre-authorized payment system does fail sometimes. You would need to make a manual payment to reactivate your account.