topic Re: Getting text message for identity verification by automated systems in Get Support

Getting text message for identity verification by automated systems

yuvrajvedvyas3 — Mon, 10 Oct 2022 17:40:49 GMT

I see that frequently text messages are not received on my phone . These are text messages dispatched by automated systems like the Online Banking systems (TD , RBC , CIBC , BMO , Scotia etc) , when you log into your online banking a one time security code is sent to the phone number on file to verify your identity , many a times I do not get this text message and I have to fall back upon an alternative option.

Similar text messages sent by Amazon for verifying my identity when I log into my Amazon account are not recieved by my phone.

Anyone else encountered similar issues with public mobile?

Re: Getting text message for identity verification by automated systems

softech — Mon, 10 Oct 2022 17:43:04 GMT

@yuvrajvedvyas3 did you just join lately , last couple days, and ported in your number?

if newly ported in a number, those 2FA text won't work for around couple days, could be as long as 7 days. The reason is that system generated text take longer to find out your phone number changed carriers. Also, some banks purposely put a delay for security reason, to avoid Sim Fraud

Re: Getting text message for identity verification by automated systems

yuvrajvedvyas3 — Mon, 10 Oct 2022 17:44:57 GMT

I ported my phone number couple of days ago. I am a new Public mobile customer.

Re: Getting text message for identity verification by automated systems

softech — Mon, 10 Oct 2022 17:46:34 GMT

@yuvrajvedvyas3 wrote:
I ported my phone number couple of days ago. I am a new Public mobile customer.

@yuvrajvedvyas3 yes, that is normal then. Over the next couple days, you will see those 2FA text starts coming in. Usually no later than 7 days, you will see all 2FA texts coming without problem

Re: Getting text message for identity verification by automated systems

Meow — Mon, 10 Oct 2022 17:50:24 GMT

@yuvrajvedvyas3 wrote:
I ported my phone number couple of days ago. I am a new Public mobile customer.

It takes few days for 2FA to 'find a route' to your phone.

Did you port 'land line'?