topic Issue accessing account: Verification code sent 3 times not working in Get Support

Issue accessing account: Verification code sent 3 times not working

rtahina — Mon, 10 Oct 2022 17:20:38 GMT

I sign in with the right username and password. The website ask me to send verification code on my email. I received it and entered the code on the website. But after that, it still asks me that I am being sent a verification code again. I did that 3 time now... I need to sign in to change my Credit Card info.

Re: Issue accessing account: Verification code sent 3 times not working

Meow — Mon, 10 Oct 2022 17:25:40 GMT

Try using different browser. Try Incognito mode.

Did you activate 2FA verification for every time when you sign up?

Re: Issue accessing account: Verification code sent 3 times not working

Dunkman — Mon, 10 Oct 2022 17:33:55 GMT

@rtahina

Is there an option to receive 2FA via text?

The website is finicky. You can clear cache, different web browser, or private/incognito mode. Or try a different device.

Re: Issue accessing account: Verification code sent 3 times not working

rtahina — Mon, 10 Oct 2022 17:45:55 GMT

Thanks!! That was helpful, I used a different browser (moved from Chrome to Edge). It worked

Re: Issue accessing account: Verification code sent 3 times not working

rtahina — Mon, 10 Oct 2022 17:46:15 GMT

Thanks!! That was helpful, I used a different browser (changed from Chrome to Edge). It worked