topic Re: Help in Get Support

Help

Gwen322 — Mon, 10 Oct 2022 00:58:12 GMT

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something

Re: Help

RossN — Mon, 10 Oct 2022 01:00:05 GMT

i if you forgot your email or pasword and password reset doesn't work ,you need to contact a customer service agent to help reset

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Help

softech — Mon, 10 Oct 2022 01:01:23 GMT

@Gwen322 is your service still active? you need to have an active service before you can port out

did you try to use Forgot Password link there and try to enter all your email addresses and see which one get the PM email in the end?

Of course, if still unable to reset it that way, you can open ticket with PM Support :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Help

darlicious — Mon, 10 Oct 2022 08:51:16 GMT

@Gwen322

Put Public Mobile in the search box of your emails and look for your welcome email from public mobile. Embedded in the "Sent to" portion of the email will be your pm account number.