topic Re: regarding Sim card in Get Support

regarding Sim card

Ruhanamanhassss — Sun, 09 Oct 2022 21:34:43 GMT

My sim card is not working.Its locked and require PUK code. So, from where i can get it.

Re: regarding Sim card

hTideGnow — Sun, 09 Oct 2022 21:49:12 GMT

there are different sim unlock PUK. If yiubreally looking for sim card unlock code you can open ticket with CS Agent

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: regarding Sim card

BKNS27 — Sun, 09 Oct 2022 22:08:57 GMT

@Ruhanamanhassss

Just wondering if you have a Samsung phone?

If you do, you will need to contact Samsung Canada for a PUK to unlock your phone.

If you don’t have a Samsung phone, just contact a CS_Agent for a PUK for the SIM by creating a ticket on SIMon Chatbot or private message them on this Community page.

Re: regarding Sim card

computergeek541 — Mon, 10 Oct 2022 03:52:52 GMT

@BKNS27 wrote:
@Ruhanamanhassss
Just wondering if you have a Samsung phone?
If you do, you will need to contact Samsung Canada for a PUK to unlock your phone.
If you don’t have a Samsung phone, just contact a CS_Agent for a PUK for the SIM by creating a ticket on SIMon Chatbot or private message them on this Community page.

It's true that Samsung can help with a Samsung device askng for a SIM network unlock PUK, but the concept of needing that code isn't specific only to Samsung. Any phone that requires a network unlocking code can require the SIM network unlock PUK, something that Public Mobile can't help with unless the phone is locked to Telus (although Public Mobile can help with the Public Mobile SIM card's PUK).

Re: regarding Sim card

Ruhanamanhassss — Mon, 10 Oct 2022 04:40:29 GMT

Hi, its iphone 13 pro not samsung.

Re: regarding Sim card

computergeek541 — Mon, 10 Oct 2022 04:52:04 GMT

@Ruhanamanhassss wrote:
Hi, its iphone 13 pro not samsung.

There's no such thing as a network unlocking code or SIM network unlock PUK for any Apple device, so this must be the PUK specific to your SIM card. Please use the chatbot instructions previously provided to open a ticket to get your SIM card's PUK.