topic Re: activation in Get Support

activation

bperry50 — Mon, 10 Oct 2022 00:44:11 GMT

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

Re: activation

RossN — Mon, 10 Oct 2022 00:46:06 GMT

@bperry50 did you both activate sepparate accounts with separate emails?

Re: activation

softech — Mon, 10 Oct 2022 00:46:09 GMT

@bperry50 Unregistered SIM should be an issue with sim card provisioning. Did you try your sim card on your wife phone to see if it has the same error? if so, just open ticket with PM Support. It is an easy fix on their side, just need to engage them with a ticket:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: activation

bperry50 — Mon, 10 Oct 2022 00:58:13 GMT

yes

Re: activation

bperry50 — Mon, 10 Oct 2022 01:11:29 GMT

same message in her phone - will try submitting ticket - thanks for help