topic Re: Info in Get Support

Info

mfazl7 — Fri, 07 Oct 2022 18:11:03 GMT

Hello,

When I registered for the first time on public Mobil, they offered me 500 mg data for automatically payment.one time because my credit cart had expired i payed it manually and after that although i al still on automatically payment, it is changed to 250mg?!!!!!.. several time I contacted with Simon but this robot could not helped me. Now after a long time I could find customer contact so please correct that problem.

thanks,

Re: Info

xavier_27 — Fri, 07 Oct 2022 17:39:20 GMT

It deppends what plan you are using. If you are using the 15$ one, at first it said you got 500mb but when i stared using it i think they changed it to 250mb.

Re: Info

dust2dust — Fri, 07 Oct 2022 17:40:28 GMT

When did you sign up? A while ago some people noticed the wording on the $15 plan seemed to say that one could get 250 + 250. It never really was but I think they were able to argue for it. But it sounds like you're on the $15 plan and that you're getting the right amount of data. How did you get this offer you mention?

Re: Info

Yummy — Fri, 07 Oct 2022 17:46:53 GMT

If you are on $15 plan it was always 250MB. Wording for plan was not that clear and people though they were getting 250+250 but it was always 250MB.

Did you Ever had 500MB? Do you have any proof of that? What plan you have?

Re: Info

xavier_27 — Fri, 07 Oct 2022 17:49:20 GMT

When i started with pm we were looking at the 15$ plan and it said 100mins of calling unlimited international text and 500mb of data. But when i registered 2 days later it said that there was no data included with the plan

Re: Info

esjliv — Fri, 07 Oct 2022 17:59:50 GMT

@xavier_27 wrote:
When i started with pm we were looking at the 15$ plan and it said 100mins of calling unlimited international text and 500mb of data. But when i registered 2 days later it said that there was no data included with the plan

There were some hiccups in the wording, I recall, @xavier_27 .

So, if the wording said 500mb (250+25), I think customers has some 'legs to stand on' to request the plan as it was stated/published on the site.
Here is the question...do you have a screenshot of this? If so, you may have a case, if you submit a ticket to CSA with the picture.

Worth a shot, otherwise, you are getting what everyone else is getting in this in-market $15 plan.

Re: Info

dabr — Fri, 07 Oct 2022 18:26:04 GMT

@esjliv Yeah, I remember that "hiccups" and I scheduled a plan change from my $15 plan to the $15 plan offering double data. 😁

However, I never received any double data and after submitting a ticket with the screenshot of the plan, I was told there was no such plan and they couldn't explain the screenshot (taken from the Change Plan option). I didn't bother pursuing it further as I knew it was PM's usual sloppily worded details which had also been corrected by the time my plan change happened. Lol..

Re: Info

esjliv — Fri, 07 Oct 2022 18:44:02 GMT

@dabr - i also remember some plans in quebec being advertised as offering 500 (250+250), and when customers activated they didn't get it. So it was mentioned in the community to take the screenshot and submit a ticket to csa with that. Public boo boo, but in that case, I feel they should honour it as the customer activated based on that 'agreement'.

Re: Info

dabr — Fri, 07 Oct 2022 18:50:17 GMT

@esjliv Agreed. I also heard some customers were successful in their appeal and got the double data. Perhaps, I should have asked to have my ticket escalated but at the time didn't think it was worth it, plus the plan change was done more out of curiosity to see what would happen. Oh well...

Re: Info

mfazl7 — Mon, 10 Oct 2022 00:40:54 GMT

Online by chatting

Re: Info

mfazl7 — Mon, 10 Oct 2022 00:43:18 GMT

What is that mean about 250+250???

It means 500

otherwise it is a cheat for being unreliable with customers

Re: Info

softech — Mon, 10 Oct 2022 00:48:43 GMT

@mfazl7 you can open a ticket with PM and discuss about that

From what I understand , the $15 comes with NO data and only come with 250MB when Autopay is enabled, at least the wordings say that. But PM has been giving the 250 MB to $15 plan with or without Autopay enabled. So, it was never 250Mb + 250Mb for 500Mb total, instead, it is always 0Mb + 250Mb