topic connection issue in Get Support

connection issue

alexcieslik — Sun, 09 Oct 2022 20:49:36 GMT

Alright

So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mobile network and i can only use my phone if i’m on wifi. I’ve reset my network settings, i’ve turned my phone off and on and nothing seems to work.

Re: connection issue

Rgass — Sun, 09 Oct 2022 20:52:20 GMT

Try backing up your contacts remove your sim and. Reset your phone to factory default

Re: connection issue

computergeek541 — Sun, 09 Oct 2022 21:01:45 GMT

@alexcieslik wrote:
Alright
So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mobile network and i can only use my phone if i’m on wifi. I’ve reset my network settings, i’ve turned my phone off and on and nothing seems to work.

Something may have happened to the provisioining of your service when your phone number was changed. Contact a Publlic Mobile customer support agent again by opening a ticket. Tickets are opened through the chatbot in the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Only after your Public Mobile servcie is working again should number porting be re-attempted.

Re: connection issue

hTideGnow — Sun, 09 Oct 2022 21:55:07 GMT

Hi @alexcieslik I think your phone number transfer did not completed,. Did you reply text from your old provider and approve the porting?

It has been a month, since you didn't approve the porting by replying YES, PM have to cancel the request and assign you a new number. Before you can try to ask to port again, make sure your old service is still active make sure you have your old sim card. If you have all these, you can request porting again. This time, after you request porting, put your old sim card in the phone, wait for the text and reply YES within 90 mins

Re: connection issue

dust2dust — Sun, 09 Oct 2022 21:59:16 GMT

Can you try the Public sim in another phone?