topic Re: email in Get Support

email

christopherhart — Sun, 09 Oct 2022 14:19:35 GMT

i forgot the email address for my account

Re: email

RossN — Sun, 09 Oct 2022 14:21:19 GMT

hi you need to to contact a customer service agent for account email reset or change

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: email

softech — Sun, 09 Oct 2022 14:33:55 GMT

@christopherhart dd you try to use the Reset Password link there? just any any email address you have and see which of those got the email from PM for resetting the password.

of course, if that doesn't work, you can open ticket with PM as advised by above

Re: email

Dunkman — Sun, 09 Oct 2022 14:35:07 GMT

@christopherhart

It will usually take some time for customer service agent to get back to you.

You might want to check your various emails for the welcome public mobile email when you first signed up to your account. Or you can try to reset your password and enter your different email addresses.

Re: email

askanasteja — Sun, 09 Oct 2022 16:24:39 GMT

Never fear.

Start by requesting a password reset, and check all your email accounts, including the spam folder. If you are a Gmail user, check the social and promotions tabs just incase! From here you should be able to decisively choose the correct email.

If you still cannot figure it out, call or go into a public mobile location, just have your registered address, payment details and phone number handy, so they can appropriately locate your information and verify your person!

I hope you gain access soon.