topic Re: Autopay in Get Support

Autopay

faulkp12345 — Sat, 08 Oct 2022 23:17:36 GMT

My account has been suspended even though is set up for autopay

Re: Autopay

computergeek541 — Sat, 08 Oct 2022 23:24:10 GMT

Is your renewal set for October 9? When going into a renewal, Self Serve gives error messages about expired plans and suspended accounts for no reason.

If your service has stopped working and your card hasn't been charged, you will need to go into your Self Serve account to make a manual payment.

Re: Autopay

Meow — Sat, 08 Oct 2022 23:43:32 GMT

Sometimes autopay fails. If your account is really suspended and your credit card is not charged, then:

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan