topic Re: PROMOTION in Get Support

PROMOTION

JOEYMAN — Sat, 08 Oct 2022 16:53:15 GMT

There was a student promo plan for 20GB of data for $55.00. I tried to change my plan to this one twice and it resets back to my old 3gb plan. Ive asked for support 3 times on this and a moderator said they would fix it but it still doesnt work and now says account suspended. I want to switch to the $55.00 20GB promotion plan and now it isnt showing up anymore. How do I get this plan?

Re: PROMOTION

Meow — Sat, 08 Oct 2022 16:58:22 GMT

That student promo expired on Sept. 30.

The only similar plan is $50 with 10GB

Re: PROMOTION

Dunkman — Sat, 08 Oct 2022 16:58:22 GMT

@JOEYMAN

The student promo plan has ended. The only way to get this plan is via customer service agent (previously known as moderator). Just respond to the last private message that the CSA sent you. Hopefully, CSA will be able to help.

There have been issues with changing of plans recently. After changing plans, the old plan still shows up in your self service account. Might want to try to login into your account via a different web browser, clear cache or incognito mode. Check your payment history and make sure that you weren't charge for $55 plan.

Re: PROMOTION

hairbag1 — Sat, 08 Oct 2022 17:06:50 GMT

It's a long-shot...but try this to see if the new plan is on your account....

Re: PROMOTION

davis946 — Sat, 08 Oct 2022 21:40:05 GMT

Currently talking to a customer service agent about it rn.