topic Re: Points-back is a fraud in Get Support

Points-back system

tzliu — Sun, 02 Oct 2022 01:23:09 GMT

If your plan is $41.25, you should have received 5% of $41.25 in points. But if you have the bill reduced by points, you will only earn 5% of the reduced bill.

Edit - to remove the strong word as many object. Happy "earning" points.

Re: Points-back is a fraud

hTideGnow — Sat, 01 Oct 2022 20:31:48 GMT

Hi @tzliu first, you will have to get to 15 points and then convert to $15. And yes, on that month you use the $15 bill credit, you will only earn 5% of ($41.25 - $15). Remember , you earn 5% point of what you spend here.. not necessarily 5% of the plan amount

Re: Points-back is a fraud

JL9 — Sat, 01 Oct 2022 20:35:15 GMT

Yeah unfortunately you only get 5% of what you actually spend each month, so your first 10 credit for adding a referral code or 5x5 promo, or if you use your points for a 15 bill credit then you will get less as you spent less. Same with add ons if you pay in full you get the full 5% but if you redeem points for a free add on you don't expect to get the points on the cash value of them? I mean it would be nice but they don't do that, so while it would be amazing if they did, it definitely comes nowhere near fraud bc they say 5% of purchases (of what you actually spend)

Re: Points-back is a fraud

tzliu — Sat, 01 Oct 2022 20:39:08 GMT

After the expiration of the promotion and for the trouble of switching over, will seriously think of getting out of here.

Re: Points-back is a fraud

hTideGnow — Sat, 01 Oct 2022 20:41:03 GMT

Hi @tzliu what's the main issue??

Re: Points-back is a fraud

tzliu — Sat, 01 Oct 2022 20:45:53 GMT

Rewards points - the more you earn the less you get - does this sound right to anyone?

Re: Points-back is a fraud

hTideGnow — Sun, 02 Oct 2022 00:14:13 GMT

Hi @tzliu that does not sound right.

You likely won't get $15 bill credit every month

And, no other provider give you discount rewards like PM

And, the points idea is like credit card cash back. CC cash back is on your spending, not the bill amount A 1% cash back on a $1000 bill is $10. But if you apply $200 reward credit and the bill becomes $800, your cash back becomes $8. Same idea, what's wrong?

Re: Points-back is a fraud

tzliu — Sat, 01 Oct 2022 20:54:45 GMT

This is NOT rewarding. It is great that you and others are very happy with it.

Re: Points-back is a fraud

Metal1967 — Sat, 01 Oct 2022 21:02:31 GMT

@tzliu it is what is is.. yes it’s not the same as before.. but it’s explained in the terms of service what you get.. a large corporation isn going to lie / cheat and steal to attract people looking for a cost effective way to have a call service…

Re: Points-back is a fraud

will13am — Sat, 01 Oct 2022 21:21:13 GMT

@tzliu , no doubt the new points system is less rewarding than the old system. The terms are very clear that points are earned based on spending. Redeeming points is not spending money. As mentioned, it's not every cycle that there's be points redemption. If you find better value elsewhere by all means vote with your wallet. Leaving because of a misunderstanding will not necessarily equate to a win.

Re: Points-back is a fraud

softech — Sat, 01 Oct 2022 23:02:12 GMT

@tzliu not sure which one you are planning to go if you are leaving PM. But PM's reward can turn into bill credit and can really lower your final out of pocket amount. So, if the plan amount with new provider you are planning to go is the same, you likely will still save money staying here, might not be significant with this new system, but a saving is a saving, still netter than no saving

Re: Points-back is a fraud

Metal1967 — Sat, 01 Oct 2022 21:43:02 GMT

@tzliu months service.. no fraud here…

Re: Points-back is a fraud

softech — Sat, 01 Oct 2022 21:45:53 GMT

..its definitely not fraud if it is just misunderstanding of the plan details or just personal dislike

Re: Points-back is a fraud

darlicious — Sat, 01 Oct 2022 23:01:11 GMT

@tzliu

You have to make the points program work for you. The 5% back in points is okay but it's not the most lucrative way of earning points. It's just a passive way just like the anniversary points are.... You pay you earn and you stay you earn. But if you refer those are points that will continue to earn every month if you have customers that are happy with their service and you refer customers that understand how Public Mobile works.

You can also earn by participating in the community. The more you're on the community the more you learn the easier it is to refer people and help others which will earn you community points. Earning one or two points for the top 50% or top 25% contributor levels is fairly easy. And you will learn how to manage your account so that you can pass your knowledge on to others. Get more active here and it will pay dividends later.

I am technologically challenged. I knew nothing about phones or public mobile when I first joined and I still struggle with computer. But I dove in head first and within a couple of months my first account has a $0 bill. After 1 year my second account has a $0 bill. I have learned an incredible amount about technology in the past 3 years. And it was the community that did it. Just as they mentored me we will help mentor you and you will be headed towards a lower bill cost. Mind you you have to redeem those bill credits but in the end you will have a much lower bill than before and that will not happen anywhere else.

Re: Points-back is a fraud

hTideGnow — Sun, 02 Oct 2022 00:22:01 GMT

HI @tzliu another good thing to the reward system is friend referral. Bring a friend in and you get 1 Public Point every cycle for as long as your friend stay. I am not saying you have to be a sales, but if you have any family member , any friends, ask them to join and you get a long and lasting discount, nothing better than that.

Since you have a $41.25 plan, you already have 2 Points per cycle. Then a easy Community involvement can easily get you another 1 point or 2 point, So, you get around 4 points per cycle easily, that is a $4 worth of points.

Re: Points-back is a fraud

DDM69 — Sun, 02 Oct 2022 01:02:26 GMT

It’s very clear what the point system is all about and I chose to stay on the old system. It was clear to me not to switch. It’s unfortunate that you don’t like the decision you made and somehow consider it “fraud”. You should call the police and see what they say 🤪

Re: Points-back is a fraud

gpixel — Sun, 02 Oct 2022 00:56:57 GMT

@tzliu

if one is looking to maximize the points every cycle then one can wait till they have enough points for a free month before redeeming and using it towards their bill.

Re: Points-back is a fraud

tzliu — Sun, 02 Oct 2022 01:18:27 GMT

Thank you for all trying to tell the virtue of PM points system. No one understands this - if PM were to reward you points, then it is YOUR points/money to spend, not PM's anymore. The reward point has to be based on the plan cost not how much out of your pocket. You PAID for the whole plan.

Re: Points-back is a fraud

gpixel — Sun, 02 Oct 2022 01:27:07 GMT

@tzliu

I don't believe you're at the right company

switch to phonebox and call it a day

https://gophonebox.com/plans/

Re: Points-back is a fraud

tzliu — Sun, 02 Oct 2022 01:29:30 GMT

@gpixel that would have nothing to do with you, but thank you very much for your suggestion.