topic Re: Pre-authorized credit card Update in Get Support

Pre-authorized credit card Update

TiggerTiger — Sat, 08 Oct 2022 01:41:37 GMT

I have successfully updated my pre-authorized autopay information as my old credit card expired. However, I am still getting daily SMS reminder that my pre-authorized credit card has expired. Why is that?

Re: Pre-authorized credit card Update

softech — Sat, 08 Oct 2022 01:43:21 GMT

@TiggerTiger how long it has been since you updated your credit card?

use Incognito mode to login to My Account to confirm the credit card indeed was changed and saved

Re: Pre-authorized credit card Update

TiggerTiger — Sat, 08 Oct 2022 03:24:03 GMT

I updated my credit card three days ago and also logged in to My Account and confirmed the new credit card was changed and saved.

Re: Pre-authorized credit card Update

BKNS27 — Sat, 08 Oct 2022 06:49:15 GMT

@TiggerTiger

Sounds like it might be a glitch, maybe try rebooting your phone and see if that stops the reminders.

Re: Pre-authorized credit card Update

esjliv — Sat, 08 Oct 2022 13:25:36 GMT

@TiggerTiger wrote:
I updated my credit card three days ago and also logged in to My Account and confirmed the new credit card was changed and saved.

If you are seeing everything okay in My Account @TiggerTiger , then that's good.

Keep an eye out around renewal time, and make sure your services continue to work. Hopefully, all will go as planned for renewal.

If Autopay fails, you will need to make a manual payment to reactivate; but I think you should be fine and can likely ignore those texts.