topic Re: Phone Service Isn’t working in Get Support

Phone Service Isn’t working

showtimesteph — Sat, 08 Oct 2022 11:21:24 GMT

I recently paid my phone bill which was the student special of 20gb for $55, my service was working for a couple hours but all of a sudden it stopped and i couldn’t make any calls also. I’ve tried removing the sim and putting it back in but that is not working. I also try logging onto pm which also isn’t working and won’t allow me to create a new password for my account. it currently shows me zero bars for service. can anyone help me with this please

Re: Phone Service Isn’t working

HALIMACS — Sat, 08 Oct 2022 11:57:47 GMT

@showtimesteph

Try dialing *611. What messaging is heard?

You might also try:

rebooting phone
swap SIM into another compatible device
reset network connections

EDIT: also check out your payment card to ensure the payment amount you made is, in fact, displaying as a charge which has settled against the card

Re: Phone Service Isn’t working

darlicious — Sat, 08 Oct 2022 12:41:57 GMT

@showtimesteph

Call 611 from your phone and find out what your account status is? Active or suspended?

If it's suspended do you have any funds in your account balance? $55?

If your account is active do you see public mobile on your phone screen? When you go to your settings in your phone do you see public mobile? Do you have any message like no SIM card detected? Or no network?

What is the make and model of your phone? Are you the original owner?

Re: Phone Service Isn’t working

esjliv — Sat, 08 Oct 2022 13:05:54 GMT

@showtimesteph - are you using a 'newer to you' phone? Check if your phone is blacklisted (just to be sure) here: https://www.devicecheck.ca/check-status-device-canada/

Check for outages in your area: https://www.telus.com/en/on/outages

Can you log into your My Account to confirm the account status? My Account is finicky, try accessing it through an incognito mode tab.

Or, If 611 is not working try calling from another phone/landline to # 1-855-478-2542 to check to see what it says when you enter your public mobile phone number.

Was there a disputed charge or anything?

If disabled status and cannot access My Account, submit a ticket to CSA for assistance. To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Phone Service Isn’t working

davis946 — Sat, 08 Oct 2022 15:55:31 GMT

I think public mobile might not be honouring that deal. I had the same deal but they switched me back to the old plan on my renewal date