topic Re: looking help to cancel in Get Support

looking help to cancel

nikitabedi — Sat, 08 Oct 2022 02:04:22 GMT

I bought this sim because of rogers outage and for one month. But I noticed that I have been charged every month automatically. I want to cancel this number but enable the charge. There is no customer service number and simon is not helpful. I have not turned on the sim since that day and I am looking for refund. is there anyone who can help?

Re: looking help to cancel

softech — Thu, 20 Oct 2022 20:28:22 GMT

@nikitabedi

Yes, when you activate, it will use your card and enabled Pre-Authorized payments

Just login to My Account, go to Payment Page , Manage Payment Method , and disable Pre-Authorized Payments

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Account will be suspended at the end of the current cycle. 90 days more, the account will be formally closed

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Re: looking help to cancel

HALIMACS — Sat, 08 Oct 2022 02:14:49 GMT

@nikitabedi

Easiest way is to remove the auto pay from the account self serve site.

The account will go into suspend state at the end of the current paid cycle and then be canceled a couple months later.

Re: looking help to cancel

gpixel — Sat, 08 Oct 2022 03:16:19 GMT

@nikitabedi

hi put the account in lost/stolen mode. even if the credit card is removed there is a high possibility PM will still charge you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: looking help to cancel

Metal1967 — Sat, 08 Oct 2022 03:44:01 GMT

@nikitabedi As far as receiving a refund, PM as you know is prepaid so refunds for services aren’t offered

Re: looking help to cancel

esjliv — Sat, 08 Oct 2022 13:21:41 GMT

@nikitabedi - insert that sim card into a phone and dial 611. If you know the 4 digit account pin, you can turn off autopay from there as well.