topic Re: Upgrade to 4g in Get Support

Upgrade to 4g

dhutt — Fri, 07 Oct 2022 22:28:55 GMT

Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

Re: Upgrade to 4g

softech — Fri, 07 Oct 2022 22:34:51 GMT

@dhutt how long you made the plan change? it takes 72 hours for PM to upgrade the speed.

Re: Upgrade to 4g

hairbag1 — Fri, 07 Oct 2022 22:38:50 GMT

Check in ~~24 to 48~~ 72 hours from the time you changed. It usually takes ~~48 hrs~~...72hrs

edited

Re: Upgrade to 4g

dhutt — Fri, 07 Oct 2022 22:40:55 GMT

Thanks it has been 48 hrs I will check again after 72 hours

Re: Upgrade to 4g

esjliv — Fri, 07 Oct 2022 22:43:20 GMT

@softech @hairbag1 when did that change to 72 for the speed change?

https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

"A: If you activated on a plan that includes data, it could take up to 48 hours until you experience full 3G or 4G speeds. Similarly, if you change your data speed from 3G to 4G LTE or vice versa, the same delay may occur."

@dhutt

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Re: Upgrade to 4g

softech — Fri, 07 Oct 2022 22:50:12 GMT

@esjliv sorry 48.. not 72

https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

Re: Upgrade to 4g

Yummy — Fri, 07 Oct 2022 23:02:37 GMT

@dhutt wrote:
Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

Just curious - Why do you need that extra speed compared to 3G?

Re: Upgrade to 4g

dhutt — Fri, 07 Oct 2022 23:04:48 GMT

Video constantly buffers

Re: Upgrade to 4g

will13am — Sat, 08 Oct 2022 01:04:45 GMT

@dhutt wrote:
Video constantly buffers

@dhutt , what app are you using? Some apps do have an auto setting where the video quality will scale to the speed of the connection.

Re: Upgrade to 4g

dhutt — Sat, 08 Oct 2022 01:06:23 GMT

Mostly youtube

Re: Upgrade to 4g

softech — Sat, 08 Oct 2022 01:41:14 GMT

@dhutt give it till tomorrow, use speedtest app to test it once

If the speed is still on 3G speed, open a ticket with PM Support