topic Re: Data not working in Get Support

Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 19:49:15 GMT

My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please

Re: Data not working

hTideGnow — Fri, 07 Oct 2022 19:50:21 GMT

HI @Chrisveitch6969

Let's start by checking My Account first. Clear cache first, then reboot the browser before you check My Account. This confirms you are not reading wrong information.

Check how much usage My Account shows

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 19:54:36 GMT

Re: Data not working

hTideGnow — Fri, 07 Oct 2022 19:55:08 GMT

HI @Chrisveitch6969

if you need to open ticket, please open at https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

AT the prompt, type: Contact CS Agent,

you will then be directed to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

hTideGnow — Fri, 07 Oct 2022 19:56:53 GMT

HI @Chrisveitch6969

Yes, the Oct 2is the killier, 1.12 GB

What phone do you have? If it is Android, please check Mobile Data usage page on your phone. It will show you how much data you use

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 19:57:50 GMT

Samsung

Re: Data not working

imcndn — Fri, 07 Oct 2022 19:58:08 GMT

I'm having data issues as well. My data stopped working sometime earlier today. I know it was working this morning.

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 19:58:28 GMT

My mobile data is not working I paid for 20gb

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:00:35 GMT

If you look at the top of this picture it shows only upload. Id like to open a ticket

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:01:04 GMT

Re: Data not working

softech — Fri, 07 Oct 2022 20:03:04 GMT

@Chrisveitch6969

first use Incognito mode to check your usage. Let us know how much My Account shows

next, go to your phone Mobile Data page, change the cycle start date (Start billing cycle on) to match your PM cycle start date, this will show you how much you use from the device. Does it match what PM shows?

Also, make sure you do not setup Data limit as that might stop your data usage on the device level

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:05:48 GMT

It's not my usage I have NOT used 20gb I just set this up at end of the month

Re: Data not working

softech — Fri, 07 Oct 2022 20:08:23 GMT

@Chrisveitch6969 wrote:
It's not my usage I have NOT used 20gb I just set this up at end of the month

HI @Chrisveitch6969 Please go ahead and check first. Check it , then you can open ticket with PM Support, they will pretty much ask you to do the same thing. You can provide them all the information you got to cut short the back and forth messaging time

once you have the info, you can then open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:13:24 GMT

I've had up all my data since I upgraded i posted them here .

Re: Data not working

softech — Fri, 07 Oct 2022 20:21:11 GMT

@Chrisveitch6969

Please go ahead and open ticket with PM support and they can confirm for you

Re: Data not working

gpixel — Fri, 07 Oct 2022 20:32:55 GMT

@Chrisveitch6969

I added up the total and it's about 3.5gb. I seen that you used to have a 4gb plan.

do you have data limiter set on the device? make sure that isn't what's disabling your data. if you do have a limit there's no point in having it enabled because there's no overages with PM.

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:48:17 GMT

No I dont

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:50:47 GMT

Before I upgraded it was always show upload and no download and that would tell me I've hit my cap buy in this case idonno . Not on my end

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:54:31 GMT

Re: Data not working

Chrisveitch6969 — Fri, 07 Oct 2022 20:56:04 GMT

Looks like other people are having issues too I browsed the community