topic Re: CAN'T MAKE CALLS in Get Support

CAN'T MAKE CALLS

Awet1 — Fri, 07 Oct 2022 19:54:10 GMT

So I am a new customer here. I can send/receive text messages but can't receive/make calls. I have a Samsung A23. Thank you

Re: CAN'T MAKE CALLS

computergeek541 — Fri, 07 Oct 2022 19:56:11 GMT

@Awet1 wrote:
So I am a new customer here. I can send/receive text messages but can't receive/make calls. I have a Samsung A23. Thank you

I would ask if you're ported a number to Public Mobile, but that wouldn't affect outgoing calls. For troubleshooting, first try restarting your device.

Re: CAN'T MAKE CALLS

esjliv — Fri, 07 Oct 2022 20:53:56 GMT

@Awet1 - did that help? I see you are still online...don't worry not creeping you, but it shows green on your profile.

If not, try to :

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues, and you did port a number from another provider, and you still cannot make calls...can you try your SIM card into another phone to see if calling out works. Incoming may be delayed if this was a port.

Still issues after that, submit a ticket Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent