topic Re: Anyone else having internet issues? in Get Support

Anyone else having internet issues?

Caerels — Fri, 07 Oct 2022 20:05:18 GMT

This afternoon my phone starting saying there is no internet connection. I've restarted, turned airplane mode on and off, wifi on and off, any other suggesitions? I've only used ~4 of my 20 GB.

Thanks!

Re: Anyone else having internet issues?

imcndn — Fri, 07 Oct 2022 20:06:21 GMT

yeah... I am having internet issues as well. There is another post here about no data by another user too. There must be something going on.

Re: Anyone else having internet issues?

DDM69 — Fri, 07 Oct 2022 20:11:23 GMT

Could you be in a location where you have a weak connection to the network?

I’m having no issues in Kitchener Ontario

Re: Anyone else having internet issues?

Caerels — Fri, 07 Oct 2022 20:11:38 GMT

Sigh, hopefully it's fixed soon. Sorry you are having issues too!

Re: Anyone else having internet issues?

hTideGnow — Fri, 07 Oct 2022 20:43:47 GMT

HI @imcndn , @Caerels

It could be just local network issue

Test your phone in another area

if you want, you can open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Anyone else having internet issues?

Caerels — Fri, 07 Oct 2022 20:14:39 GMT

I don't think so, it's worked in this location for the last year and was working up until this afternoon.

Re: Anyone else having internet issues?

hairbag1 — Fri, 07 Oct 2022 20:14:47 GMT

Could be a local issue as @DDM69 has suggested.

What area are you in...maybe someone here can see if there's any outages reported in your locale.

Re: Anyone else having internet issues?

Caerels — Fri, 07 Oct 2022 20:19:33 GMT

I am in London, Ontario. I am heading home soon. Fingers crossed it works there!

Re: Anyone else having internet issues?

hTideGnow — Fri, 07 Oct 2022 20:22:19 GMT

@Caerels wrote:
I am in London, Ontario. I am heading home soon. Fingers crossed it works there!

HI@Caerels Keep the data turned on and you might see good news on the way home. Reboot the phone whenever you have a chance

Re: Anyone else having internet issues?

leon50122 — Fri, 07 Oct 2022 20:24:08 GMT

I have no issue with the internet connection. I am located in Burnaby, BC

I used to have some connection issue but turn out the cause is VPN provider. you can also double check if the cellular data is turned on or not.

Re: Anyone else having internet issues?

imcndn — Fri, 07 Oct 2022 20:27:09 GMT

I'm in Hamilton, ON. Checking with my daughter. She is also with PM and is in Stoney Creek, ON.

Re: Anyone else having internet issues?

hTideGnow — Fri, 07 Oct 2022 20:28:13 GMT

HI @imcndn both you and your daughter from different location do not have data?

is voice and text working?

Re: Anyone else having internet issues?

jackiegreen — Fri, 07 Oct 2022 20:36:57 GMT

I have the same issue. I have Koodo as well. Both my Koodo and PM can’t access internet. I am located in Scarborough, ON.

Re: Anyone else having internet issues?

hTideGnow — Fri, 07 Oct 2022 20:39:36 GMT

HI @jackiegreen did you try to reboot your phone?

But look like it has problem within Ontario?

Re: Anyone else having internet issues?

jackiegreen — Fri, 07 Oct 2022 20:41:44 GMT

Yes, I tried. I saw someone reported the internet issue in the Koodo community.

Re: Anyone else having internet issues?

esjliv — Fri, 07 Oct 2022 20:47:45 GMT

@Caerels @imcndn @jackiegreen

Do you all have data left on your plan? If you have another device/desktop to use, check My Account to make sure. Ensure to click the little circle refresh button or log in through an incognito tab to see info.

Check for outages in your area:

https://www.telus.com/en/on/outages

If data remains and no outages reported, try your sim into another phone to see if data works.

Perhaps the devices have data limiters on, which stops data usage on a device level.

Otherwise, submit a ticket with CSA to see what is up.

Re: Anyone else having internet issues?

jackiegreen — Fri, 07 Oct 2022 20:55:22 GMT

I’m pretty sure it’s Telus’s problem. As what I mentioned before, I have Koodo and PM, both are not able to access the internet.

Re: Anyone else having internet issues?

emjhay287 — Fri, 07 Oct 2022 20:59:49 GMT

im having this issue right now. i am in vaughan area

Re: Anyone else having internet issues?

softech — Fri, 07 Oct 2022 21:01:54 GMT

@emjhay287 it look like a big area in GTA or even Ontario is having issue with Data 😞

Re: Anyone else having internet issues?

esjliv — Fri, 07 Oct 2022 21:03:06 GMT

@jackiegreen wrote:
I’m pretty sure it’s Telus’s problem. As what I mentioned before, I have Koodo and PM, both are not able to access the internet.

Other posts are popping out about outages in ON too @jackiegreen . Hopefully, this is all temporary and fixed soon. If anyone submits a ticket to CSA, please share what they say, if you'd like.