topic Re: New account payment in Get Support

New account payment

Stanh — Fri, 07 Oct 2022 19:03:38 GMT

I am trying to set up a new account but I keep getting a message “We were not able to process your payment. Make sure all information is correct or try again with a different card”. I know the information is correct and have tried a couple of different credit cards. What am I missing??

Re: New account payment

hTideGnow — Fri, 07 Oct 2022 19:06:52 GMT

HI @Stanh

Maybe you tried too many times and got a Fraud lock. I think you should stop trying for an hour.

Then try again using a new browser, or using Incognito mode

Re: New account payment

Stanh — Fri, 07 Oct 2022 19:08:32 GMT

I tried it last night and again this morning with no luck.

Re: New account payment

hTideGnow — Fri, 07 Oct 2022 19:09:29 GMT

HI @Stanh did you try on another browser or Incognito mode?

and what kind of credit card you put in? Canadian one?

Re: New account payment

esjliv — Fri, 07 Oct 2022 19:34:44 GMT

@Stanh - have you tried the sim card into a unlocked, compatible phone to see if the account activated? Try that, and also see if you can log into My Account. If either of these work, then you activated.

edit..also check if your credit card was charged.

Otherwise, try to click this link to use the: Public Mobile Online Activation Assistance, maybe they can help with the payment part.

Re: New account payment

Stanh — Fri, 07 Oct 2022 19:43:22 GMT

It’s a Canadian card, but I’ll try a different browser tonight.

Re: New account payment

Stanh — Fri, 07 Oct 2022 19:44:30 GMT

Good advice. I’ll try that.

Re: New account payment

hTideGnow — Fri, 07 Oct 2022 19:45:05 GMT

@Stanh Yes, it is good idea to wait a bit before trying again

best if you have another card to try

For credit card validation, PM just check again name and postal code, so make sure those are correctly entered

Of course, you can check if your bank can confirm if they decline the charge and if so, why