topic Re: ordered a phone where is it? in Get Support

ordered a phone where is it?

Gwen — Fri, 07 Oct 2022 18:42:40 GMT

Ordered a reconditioned phone where

is it?Is there anyone who can deal with this ?

Re: ordered a phone where is it?

will13am — Fri, 07 Oct 2022 18:43:59 GMT

@Gwen , how long ago was the order placed? Unfortunately Public Mobile does not seem to be good on the communications on the shipping. That is the impression I get based on community feedback.

Re: ordered a phone where is it?

computergeek541 — Fri, 07 Oct 2022 18:46:50 GMT

@will13am wrote:
@Gwen , how long ago was the order placed? Unfortunately Public Mobile does not seem to be good on the communications on the shipping. That is the impression I get based on community feedback.

@Gwen

I can testify to fact that customers are often left guessing as to the status of the order. My experiences have been that orders from Public Mobile sometimes show up unexepected and are also often left unintended out in plain view by the shipping carrier. Unfrotuantely, this means that you have to be constatnly on the lookout for your package.

Re: ordered a phone where is it?

Gwen — Fri, 07 Oct 2022 18:52:25 GMT

2 weeks

Re: ordered a phone where is it?

will13am — Fri, 07 Oct 2022 18:55:00 GMT

@Gwen wrote:
2 weeks

That is too long, a follow up is in order. Please use the following link to submit a private message to the CSAs.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This help article covers the support process for this service.

https://www.publicmobile.ca/en/on/get-help/articles/get-support

Re: ordered a phone where is it?

Gwen — Fri, 07 Oct 2022 19:05:06 GMT

I have sent a note to cust service, how long do they take to respond?

Re: ordered a phone where is it?

hTideGnow — Fri, 07 Oct 2022 19:08:09 GMT

HI @Gwen

it could be couple hours.

if you don't receive any response within a day, message them again