topic Re: Data in Get Support

Data

Miramira — Fri, 07 Oct 2022 15:15:28 GMT

I don’t understand the data usage. My daughters phone is in wifi 95% if the time and she gets a message saying she used all her data . Impossible. I can go in and see. If this is what’s going to happen, I’ll switch providers

Re: Data

hairbag1 — Fri, 07 Oct 2022 15:18:35 GMT

Re: Data

hairbag1 — Fri, 07 Oct 2022 15:20:11 GMT

If you find she still has plenty of data...just ignore that message. Sometimes it's sent out in err.

Re: Data

softech — Fri, 07 Oct 2022 15:21:17 GMT

@Miramira

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server.

Re: Data

kittyhyue — Fri, 07 Oct 2022 15:30:18 GMT

My husband experienced the same problem which can be resolved by turning off mobile data on cell phone. Tell your daughter to go to her phone settings, select "SIM cards & mobile networks" to turn off her mobile data setting and turn it on only when WIFI service is NOT available. Do not turn on her mobile data until she finishes her text draft and ready to send to her recipients. The clock is ticking when she turns on her mobile data. Public Mobile data will be utilized first before WIFI kicks in.

Re: Data

hairbag1 — Fri, 07 Oct 2022 15:35:25 GMT

Good idea, @kittyhyue . Another idea is to turn OFF data to any apps that you don't normally use.

Also turn OFF wifi assist in your phones settings.

Re: Data

DDM69 — Fri, 07 Oct 2022 18:44:15 GMT

How old is your daughter? Is it possible that she’s connecting to the cellular network instead of your home wifi network?. Some people wouldn’t notice if this were the case.
Also, threatening to switch providers doesn’t impact us. We are all customers just like yourself.

Re: Data

Camera4617 — Fri, 07 Oct 2022 18:33:10 GMT

@kittyhyue wrote:
My husband experienced the same problem which can be resolved by turning off mobile data on cell phone. Tell your daughter to go to her phone settings, select "SIM cards & mobile networks" to turn off her mobile data setting and turn it on only when WIFI service is NOT available. Do not turn on her mobile data until she finishes her text draft and ready to send to her recipients. The clock is ticking when she turns on her mobile data. Public Mobile data will be utilized first before WIFI kicks in.

Public Mobile data is nothing different than any other provider data. So, if a phone is using data instead of Wifi that is then Wifi/phone problem (maybe out of range, phone disconnects from wifi to save batter, etc). Turning OFF/ON data all the time is (for me) really not practical and what I did on my phone (using iPhone) is to disable data for any app that I really don't need to use when not on WIFI. Also, disable any possible phone updates, app downloads and especially big data usage app like YouTube or any other streaming app. I only leave apps that I really need outside all the time like for communication, google maps..

Re: Data

Miramira — Fri, 07 Oct 2022 20:13:24 GMT

Not connected to cellular network. Thank you. I realize we are all customers it’s just so frustrating lol sorry for coming off strong . She also has a call on the account for 5 minutes that was never placed , it’s not in her log on her phone but it is in the data on public mobile account 😞. Oh my

Re: Data

Miramira — Fri, 07 Oct 2022 20:16:09 GMT

The thing is there’s things on the account that says used data , like certain phone calls and throw is a brand new phone with no calls on it . I don’t know 🤷‍♀️

Re: Data

kittyhyue — Fri, 07 Oct 2022 20:48:13 GMT

You may be surprised there are abundant WIFI in many public places other than your own home. Our phone is equipped with Shaw Open which automatically connects to available WIFI nearby for free. Our phone plan comes with only 250 MB data which is hardly used unless we really need to connect for important reasons. Most of the time, we use WIFI to search, read news, watch You Tube etc. Notifications will find their way to your phone once WIFI kicks in. Of course I DON'T recommend those who store sensitive and personal data in their cell phone to use public WIFI which is not secure at all.

I agree with you it is not practical for young lady like your daughter to turn off mobile data. In that case, I recommend her to enroll into unlimited data plan.