topic Re: Account login in Get Support

Account login

LHuber — Fri, 07 Oct 2022 18:13:48 GMT

I'm trying to log in to my account but I keep getting a message saying that the page I want to view is expired and I don't know why

Re: Account login

esjliv — Fri, 07 Oct 2022 18:16:42 GMT

@LHuber

Try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way.

But if using Chrome, best and easiest way, I find, is opening a tab in incognito mode then log in this way.

Re: Account login

LHuber — Fri, 07 Oct 2022 18:30:42 GMT

It didn't work and I'm still getting the Page expired message

Re: Account login

dust2dust — Fri, 07 Oct 2022 18:32:17 GMT

Are you hovering over the Sign in in the upper right and then clicking on My Account? Or are you trying from a bookmark?

Re: Account login

dabr — Fri, 07 Oct 2022 18:33:19 GMT

@LHuber Have you tried another browser? Maybe try Firefox.

PM's website has issues with cookies/cache and usually clearing them and using private/incognito mode works to login unless the site is down due to maintenance.

Re: Account login

LHuber — Fri, 07 Oct 2022 18:34:09 GMT

Neither