topic Re: Changing plans and add ons in Get Support

Changing plans and add ons

deelite — Fri, 07 Oct 2022 18:17:56 GMT

Hi there,

if I change my plan will I lose my add ons or rewards?

Re: Changing plans and add ons

Yummy — Fri, 07 Oct 2022 17:42:53 GMT

NO.

Add-ons and rewards are tied up with your Account not plan so you can switch plans every month if you want.

Re: Changing plans and add ons

dabr — Fri, 07 Oct 2022 17:43:28 GMT

@deelite No you won't lose rewards like autopay/RAF/loyalty as they're tied to your account and not your plan. However, you might lose any bonus data if you activated with a promo offer depending on the terms of the promo and if you're on a grandfathered plan, then you will not be able to change back to it once you change plans.

Re: Changing plans and add ons

xavier_27 — Fri, 07 Oct 2022 17:43:56 GMT

If you use the same email i dont think you will lose your points but you add ons im not sure.

Re: Changing plans and add ons

computergeek541 — Fri, 07 Oct 2022 18:16:14 GMT

@xavier_27 wrote:
If you use the same email i dont think you will lose your points but you add ons im not sure.

As above, add-ons are not affected by plan changes.

Re: Changing plans and add ons

computergeek541 — Fri, 07 Oct 2022 18:17:40 GMT

@deelite wrote:
Hi there,

if I change my plan will I lose my add ons or rewards?

There are some cases in which a plan change can cause a losss in rewards. This happens when a customer performs and immediate plan change. Fortunately, this is temporary and the rewards will get applied again for the following renewal.