topic Re: Autopay not working in Get Support

Autopay not working

Mieha — Fri, 07 Oct 2022 16:51:32 GMT

I have been trying all morning to pay by cc but it kept saying opps something went wrong try again later. Always had autopay, but for some reason it wont go through. Even called my cc. So frustrated

Re: Autopay not working

Yummy — Fri, 07 Oct 2022 16:53:15 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Nothing wrong with your CC. It is 'enhanced' PM site...

Re: Autopay not working

hTideGnow — Fri, 07 Oct 2022 16:53:54 GMT

HI @Mieha Wait an hour, just in case you got a fraud lock for trying too many times

Then try again with another browser. If you just have one installed, maybe using Incognito mode, or clear the browser cache

And of course, you can try to pay by *611. But it needs 4 digit PIN. if you have forgotten that, you can reset in My Account as well, Profile page

Re: Autopay not working

dust2dust — Fri, 07 Oct 2022 16:55:33 GMT

Did you not have any success from the ideas on your other thread?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Customer-service/m-p/886814

Re: Autopay not working

mark_mackay2003 — Fri, 07 Oct 2022 17:16:01 GMT

I had the same issue. My account was suspended because auto pay failed to go through. Tried making a payment with the same auto pay credit card. Website gave me an "oops something went wrong" I changed to another credit card and the payment worked. The interesting thing is there is nothing wrong with my original cc, I just used it at Costco without issue. The problem seems to be on the new website fulfilling auto pay settings.

Re: Autopay not working

Al01 — Fri, 07 Oct 2022 17:47:22 GMT

Hi @Mieha

When you log into your account, click "Add Funds to My Account, " then select "Use a Different Payment Method," and enter your credit card information. It should work as long as you have a valid card.

Re: Autopay not working

carsodeb — Fri, 07 Oct 2022 22:31:46 GMT

I had the same issue yesterday. I added my credit card info again and it went through. Must be a glitch with the new site.