topic No longer using log in email in Get Support

No longer using log in email

Jaycow — Fri, 07 Oct 2022 17:13:12 GMT

Hello

i tried to log into my account to renew payment

I am no longer using my old email, so I cannot verify my account through the email public mobile send me to verify to continue to log in.
please help. Thank you

Re: No longer using log in email

dust2dust — Fri, 07 Oct 2022 17:17:58 GMT

As a workaround, if you know your 4 digit pin then you can use 611 to make a payment from your registered credit card.

Or buy a voucher and use 611 without a pin.

Or use the real time payment method in a few stores.

Then your account will reactivate and you can then verify using the SMS option.

The email address is just a login. But you may want to get it changed by support anyway. Be sure to mention changing it in two spots in the system. Sometimes they forget.

Re: No longer using log in email

Metal1967 — Fri, 07 Oct 2022 17:19:07 GMT

@Jaycow Send a message to a csa agent..

Re: No longer using log in email

Jaycow — Fri, 07 Oct 2022 17:25:12 GMT

thank you for your reply

how can I

buy a voucher and use 611 without a pin.

Or use the real time payment method in a few stores.

where can I find the stores location?

I am in Etobicoke

Re: No longer using log in email

dust2dust — Fri, 07 Oct 2022 17:28:48 GMT

Using 611 with vouchers is one of few things one can do without the pin.

You can buy vouchers in lots of stores like Shoppers. There are a couple online places like recharge.com.

Stores like Mobil gas stations or possibly Canadian Tire gas bar can do the real time payments. It's pretty good. You ask them, they say with who, you tell them, they ask how much, you tell them, they ask for the phone number, you tell them, pay, done.

Re: No longer using log in email

Jaycow — Fri, 07 Oct 2022 17:30:44 GMT

I did 👍🏼

Re: No longer using log in email

Jaycow — Fri, 07 Oct 2022 17:35:29 GMT

Thank you!

Re: No longer using log in email

BKNS27 — Fri, 07 Oct 2022 19:14:21 GMT

@Jaycow

You can have the 2FA code sent by text.

Here are the voucher retailers if you are going to purchase a voucher.