topic Re: Payment late in Get Support

Payment late

ha1812 — Fri, 07 Oct 2022 13:32:18 GMT

I registered auto payment but this month my credit card was over limite, so my phone bill was not paid, as a result, my phone could not make a phone call and received the phone

pls advise me how to process the payment

Re: Payment late

Metal1967 — Fri, 07 Oct 2022 13:35:29 GMT

@ha1812 go into your account make a manual payment or buy a voucher and use 611 to add it..

Re: Payment late

Yummy — Fri, 07 Oct 2022 14:37:30 GMT

If your renewal failed you have to manually pay your bill and resume service.

Either make your credit card available (pay CC charges to get below CC limit) or buy a voucher and add funds to your account

Re: Payment late

BKNS27 — Fri, 07 Oct 2022 15:42:36 GMT

@ha1812

As per @Metal1967 suggestion to purchase a voucher at these locations.

Dial 611 and enter the voucher number.

Re: Payment late

Metal1967 — Fri, 07 Oct 2022 15:54:36 GMT

@BKNS27 That’s a comprehensive list..👍

Re: Payment late

BKNS27 — Fri, 07 Oct 2022 16:00:41 GMT

@Metal1967

Yup, if they are in a remote area…I am sure there is a retailer in their area to purchase a voucher.

Re: Payment late

Metal1967 — Fri, 07 Oct 2022 16:05:33 GMT

@BKNS27 Always the online options too.. I’ve used recharge in the distance past.. not sure if it’s still around or cost effective anymore but worked in a pinch..

Re: Payment late

hTideGnow — Fri, 07 Oct 2022 16:22:21 GMT

Hi @ha1812 the list is long, but if it is possible , buy from Shoppers Drug mart or 7-11 or Shell or London drug as those vouchers can be used immediately. Other places, you might need to wait before you can apply the voucher

@Metal1967 's suggestion for recharge.com is good too , but there is a service fee

or if there is Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen around your area, you can do Instant top-up with a $1 fee.

Re: Payment late

esjliv — Sat, 08 Oct 2022 00:28:44 GMT

@Metal1967 wrote:
@BKNS27 That’s a comprehensive list..👍

@Metal1967 - it is in the Get Help articles. 🙂

https://publicmobile.ca/en/on/get-help/articles/add-funds-to-your-account

Try and find the "here." hyperlink.

Not obvious - eh Public!?

edit to add quote