topic Re: 4G speeds issue in Get Support

4G speeds issue

Bullet77 — Fri, 07 Oct 2022 18:34:39 GMT

Does anyone have 4G and has a speed test app on their phone? Please post speeds.

I switched 3 days ago to a 4 G plan.

There is definately something wrong for me?

I am getting 1.47 mb down and 5.89 mb up.

I am testing of Telus server in Calgary.

I have restarted my phone.

I have pulled my sim card and put into another phone, with same result.

I did what Simon wanted too and his info was wrong on reseting network.

Re: 4G speeds issue

will13am — Fri, 07 Oct 2022 15:10:25 GMT

@Bullet77 , generally it takes about 48 hours before the 4G speeds kick in. Judging by the upload speed, it does look like you are on 4G speed. Speed tests are highly variable and dependent on local tower loading. A single speed test is not statistically significant in informing overall performance.

Re: 4G speeds issue

gpixel — Fri, 07 Oct 2022 20:58:22 GMT

speed test didn't test the upload speed for some reason. if it's been more than 2 days you can contact customer support. try resetting your network settings

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: 4G speeds issue

Bullet77 — Fri, 07 Oct 2022 21:11:47 GMT

@gpixel

Thanks but it looks like you tested your Wifi.

I have customer support working on it now. They agree with me, my speeds are not correct.

My upload speed is fine and but my download is not.

I am getting 1.5 to 3 mb down and 15 to 18 mb upload.

Re: 4G speeds issue

gpixel — Fri, 07 Oct 2022 21:17:05 GMT

@Bullet77

that's not wifi. that was a speed test through the Telus website. if you look at the screenshot wifi isn't enabled