topic Re: data not working in Get Support

data not working

Sharonz — Thu, 06 Oct 2022 15:24:35 GMT

I still have some add on data but it stopped working since last Friday. I tried turn off and turn on and reset network. Still not working. Why?

Re: data not working

hairbag1 — Thu, 06 Oct 2022 15:27:21 GMT

Re: data not working

softech — Thu, 06 Oct 2022 15:28:00 GMT

@Sharonz

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server.

Re: data not working

computergeek541 — Fri, 07 Oct 2022 01:32:14 GMT

@Ando wrote:
@Sharonz
if was working before then you run all data. wait for next cycle

I realize there are some Self Serve site caching issues, but based on the first message in this thread, I don't see how you've determined that the customer has ran out of data. The screenshot shows that there is more than 500MB of data remaining on the account.

Re: data not working

computergeek541 — Fri, 07 Oct 2022 02:02:05 GMT

@Ando wrote:
@computergeek541
the web not reading correct number.

That's certainly a possibility but none of us know that for sure. Also, none of know for sure if the customer has ran out of data.