topic Re: Missing SIM card shipment in Get Support

Missing SIM card shipment

Orrey — Thu, 06 Oct 2022 21:04:29 GMT

Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact?

Thank you

Meow — Thu, 06 Oct 2022 21:05:24 GMT

Bring that to agent's attention ans see what they can do for you.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

RossN — Thu, 06 Oct 2022 21:06:01 GMT

hi for an update you will have to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

hTideGnow — Thu, 06 Oct 2022 21:06:26 GMT

Hi @Orrey how long it has been? it cam be 3 weeks for PM to ship.

Need one quick? try Telus or Koodo stores in your area

Meow — Thu, 06 Oct 2022 21:17:02 GMT

He said 'months ago'. Kind of longer than '3 weeks' 😋