topic Re: Overview in Get Support

Overview

Fin — Thu, 06 Oct 2022 20:40:44 GMT

I got the 20GB for $55 at 4G but my account Overview shows 6.5GB at 3G speeds still. Which does not give me an accurate showing of my data usage either.

Re: Overview

will13am — Thu, 06 Oct 2022 20:42:56 GMT

@Fin , please use incognito mode on your browser. You might be seeing a cached page.

Re: Overview

Outdoorsman — Thu, 06 Oct 2022 20:43:13 GMT

@Fin hi you may be looking a a cached version of your account ,try and clear cache and cookies or try a different browser in private or incognito mode reboot your device and try again if you have a different computer or laptop try that

Re: Overview

dabr — Thu, 06 Oct 2022 20:43:59 GMT

@Fin It's probably the caching issues the self serve account has been prone to since the update to the account. Try clearing cache/cookies and using incognito/privacy mode to log in or try the refresh option on the bottom right of the page in your account.

Re: Overview

Fin — Thu, 06 Oct 2022 20:46:35 GMT

Thank You! Don't know why I didn't think of that.