topic Re: 15gb 4g plan in Get Support

15gb 4g plan

sebasboucher — Thu, 06 Oct 2022 20:16:37 GMT

Hi, My name is Sébastien. In am unable to subscribe to the 15gb 4g plan. Is there a reason why. When I click on the plan at the website it takes me to the details of the 10gb 4g plan instead.

Re: 15gb 4g plan

Metal1967 — Thu, 06 Oct 2022 20:22:30 GMT

@sebasboucher Don’t think that plan exists..

I may be wrong but pr nor

Re: 15gb 4g plan

hTideGnow — Thu, 06 Oct 2022 20:23:20 GMT

Hi @sebasboucher are you trying to activate or existing customer trying to change plan??

Re: 15gb 4g plan

dabr — Thu, 06 Oct 2022 20:24:17 GMT

@sebasboucher Are you trying to activate a new account or are already a customer?

If the latter, then clear browser cookies/cache and use incognito mode to login into your account and select Plans/Add-on from the left side of page and then click Change My Plan and then you need to click the arrow on the right side of page if on desktop or bottom of page if on mobile device.

If you're a new customer wanting to activate then you need a PM SIM and CC and proceed to follow the activation instructions via the this link: https://activate.publicmobile.ca/

Re: 15gb 4g plan

Metal1967 — Thu, 06 Oct 2022 20:23:28 GMT

Probably not

Re: 15gb 4g plan

dust2dust — Thu, 06 Oct 2022 20:25:01 GMT

That's odd. When I click on the $65 15gb plan to change, it goes to the next page with all the same info. Maybe try using private mode. Did you click the yellow arrow down to make the $65 plan be highlighted?

Re: 15gb 4g plan

dabr — Thu, 06 Oct 2022 20:27:59 GMT

@Metal1967 There is a $60/10 GB 4G plan on the plans website? Or is it not available in self serve?

edit: nmd re-read but both plans appear on the website..