topic Re: Bill payment in Get Support

Bill payment

Joannepompu — Thu, 06 Oct 2022 18:19:35 GMT

Monthly payment is made through a credit card for quite some time. This month the payment was not taken through the card and my phone is now shut off because of non-payment. How do I handle this and get my phone reconnected

Re: Bill payment

dust2dust — Thu, 06 Oct 2022 18:23:06 GMT

Can you login to your account? You can make a manual payment there if the payment system is working. (which might not be due to reading of others having some issues today)

You could also pay by voucher or real time payments.

Re: Bill payment

BKNS27 — Thu, 06 Oct 2022 18:25:13 GMT

@Joannepompu

If you are on AutoPay, login to your accounts and check to see if it is enabled ( turned on).

The new website have glitches with some reason it turns off AutoPay.

Just enable it if it is turned off and rebooted your phone.

Re: Bill payment

Meow — Thu, 06 Oct 2022 18:29:12 GMT

Assuming you have credit card on file and autopay is On.

Sometimes autopay fails. To remedy that:

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: Bill payment

hTideGnow — Thu, 06 Oct 2022 19:08:58 GMT

HI@Joannepompu PM is a prepaid provider, so , it is normal that they will suspend the service if payment was not received

And yes, probably Autopay failed. Just login My Account and click Reactivate my plan and pay manually this time.

Re: Bill payment

JL9 — Thu, 06 Oct 2022 19:22:19 GMT

Even before the new self serve change there was always intermittent autopay failures, some were lucky to not face them, seems to happen even more so now. Best way to combat against them to avoid it, is manually add the funds a day or 2 before renewal that would cover the renewal and it should go off month in, month out with no hitch.

Re: Bill payment

Sask7 — Thu, 06 Oct 2022 19:55:00 GMT

I want to top up my phone

Re: Bill payment

softech — Thu, 06 Oct 2022 20:05:03 GMT

@Sask7 you can login to My Account and top up there with the credit card on the system

Or you can buy voucher from stores and top up using g *611 or by My Account

You can also do instant retail top up at small number of places

Re: Bill payment

Joannepompu — Thu, 06 Oct 2022 20:18:59 GMT

Can’t get into account. I think I need to set a new email account but can’t get into public mobile account to do that.

Re: Bill payment

BKNS27 — Thu, 06 Oct 2022 21:59:27 GMT

@Joannepompu

Only a CS_Agent can help you with changing the email address on your account. They can be contacted through private message on the envelope icon above or create a ticket on SIMon Chatbot bottom of page.