topic Re: Ticket in Get Support

Ticket

sommermar818 — Thu, 06 Oct 2022 17:05:24 GMT

How do I submit a ticket to help move along the process of getting my old number back from switch from koodo prepaid to Public??

Re: Ticket

RossN — Thu, 06 Oct 2022 17:13:22 GMT

@sommermar818

hi to contact a customer service agent to help

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Ticket

softech — Thu, 06 Oct 2022 17:19:38 GMT

@sommermar818 first, is your Koodo Prepaid account active? and you have your PM account setup working already?

If so, you can use this direct link:

https://urlshortner.tiia.ai/Rqg6DB

Re: Ticket

computergeek541 — Thu, 06 Oct 2022 18:13:58 GMT

@softech wrote:
@sommermar818 first, is your Koodo Prepaid account active? and you have your PM account setup working already?

If so, you can use this direct link:
https://urlshortner.tiia.ai/Rqg6DB

In the case of a prepaid Koodo account, the service wouldn't need to be active. The account just couldn't be closed.