topic Re: Can't process payment in Get Support

Can't process payment

eataclones — Thu, 06 Oct 2022 17:03:39 GMT

I have had preauthorized CC payments for years now, and today my plan was not renewed because my card was "declined." Tried logging in to my account and paying manually with my CC, but get error message: "Oops! Something went wrong, please try again later". I get the same message if I try to add it as a new card.

Called my credit card company, everything is a-ok with it, enough credit room, no blocks, no suspicious activity. Really frustrating as I can't seem to get the payment processed and have my phone service back 😞 Just sent in a ticket (really weird as well because it kept telling me my login info was incorrect when I was verifying my account for the ticket, when I literally just logged in fine with my details...). Any ideas/suggestions much appreciated !!

Re: Can't process payment

JK8 — Thu, 06 Oct 2022 17:06:30 GMT

@eataclones

Clear your browser cache and cookies and then go incognito. I like to use chrome.

Re: Can't process payment

dust2dust — Thu, 06 Oct 2022 17:07:51 GMT

You could buy vouchers and use 611 to enter them. You could use the real time payments method in some stores. If you know your 4 digit account pin (which you can change in the account) you could try 611 too.

That way your account will reactivate and then you can take your time figuring out the credit card.

Re: Can't process payment

eataclones — Thu, 06 Oct 2022 17:31:22 GMT

I tried doing that and going on multiple computers 😞

Re: Can't process payment

Meow — Thu, 06 Oct 2022 18:39:50 GMT

Ticketing sometimes work sometimes not.

Send private message to agent and use SMS to verify yourself.

If you are getting 'oops' message: Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.