topic New customer in Get Support

New customer

DP58 — Thu, 06 Oct 2022 16:06:16 GMT

We switched from Telus to Public yesterday and brought our old numbers with us. How we service is not working. I can’t call or receive calls, and I can’t send or receive texts

Re: New customer

Psygineer — Thu, 06 Oct 2022 16:10:50 GMT

Porting process takes time. For my mother it took 3 days, but she was coming from Rogers and a land line.

Your old SIM may still work at this time.

Did you confirm the text that was sent that you authorize the port?

Re: New customer

DP58 — Thu, 06 Oct 2022 16:13:26 GMT

Thank you for your reply, but Telus has accepted the transfer. Old SIM no longer works. I made a mistake by taking out the old SIM, inserting the Public one, creating the Public account and thinking all was well. I’m not very tech savvy, so I think I messed up badly.

Re: New customer

Outdoorsman — Thu, 06 Oct 2022 16:28:16 GMT

@DP58 hi I don;t think it was you who messed up it may be a provisioning issue with your account

first try reseating your sim and rebooting your phone once or twice if it doesn't work

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: New customer

Meow — Thu, 06 Oct 2022 16:39:36 GMT

Porting process:

- Initiate porting - transfer number at Public Mobile

- KEEP OLD SIM in your phone as you will very shortly receive SMS to authorize transfer

--- You have 90 minutes to reply Yes or porting will fail

- If you did not follow above steps then you should contact agent to assist you.

- Both accounts have to be active in order for porting to work as expected.

Since you are porting from Telus to PM and it is the same company talk to agent to assist you! It should not be a big issue...

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here