topic Re: code not received in Get Support

code not received

wilmcro1 — Wed, 05 Oct 2022 23:28:19 GMT

I can't received the security code in my mail box. However I can normally accept mail send by others.

Re: code not received

will13am — Wed, 05 Oct 2022 23:30:48 GMT

@wilmcro1 , by chance is your email an email alias that contains a + sign. I think 2FA codes don't play nice with email aliases. It would be best to use SMS for 2FA unless your account is suspended.

Re: code not received

hTideGnow — Wed, 05 Oct 2022 23:34:14 GMT

HI @wilmcro1 is SMS a choice for the code? It should be there if your service is active

For email, did you check your spam box? Do a refresh, sometimes your browser or mail client not refresh quick enough,

Re: code not received

Meow — Wed, 05 Oct 2022 23:37:07 GMT

@hTideGnow wrote:
Do a refresh, sometimes your browser or mail client not refresh quick enough,

So you are saying same developers 'improving' PM site develop mail clients too? 😂🤣😋

Re: code not received

hTideGnow — Wed, 05 Oct 2022 23:46:05 GMT

@Meow wrote:
@hTideGnow wrote:
Do a refresh, sometimes your browser or mail client not refresh quick enough,
So you are saying same developers 'improving' PM site develop mail clients too? 😂🤣😋

HI @Meow I am talking about the mail client like Outl ook people use to receive email. Mail client usually defaulted to check mail server ever 5 mins. You can click refresh to get the email quicker.

Same with using web browser to check email, some time the browser not check with the mail server quick enough

Re: code not received

Meow — Wed, 05 Oct 2022 23:56:14 GMT

@hTideGnow wrote:
@Meow wrote:
@hTideGnow wrote:
Do a refresh, sometimes your browser or mail client not refresh quick enough,
So you are saying same developers 'improving' PM site develop mail clients too? 😂🤣😋
HI @Meow I am talking about the mail client like Outl ook people use to receive email. Mail client usually defaulted to check mail server ever 5 mins. You can click refresh to get the email quicker.
Same with using web browser to check email, some time the browser not check with the mail server quick enough

Yes @hTideGnow I got you first time. I use these services but I never had any issue receiving mail on time nor I ever needed to refresh it to get all mails. My comment was a joke...

Re: code not received

dabr — Thu, 06 Oct 2022 00:09:36 GMT

Just to clarify for all, 2FA can be received with email alias on active accounts. However, 2FA is an issue when trying to get a password reset code sent to an email alias with "+" sign. Luckily suspended accounts can also (now) receive reset password codes via SMS but obviously not email alias.