topic Re: plan change not showing on account? in Get Support

plan change not showing on account?

venicee16 — Wed, 05 Oct 2022 20:22:04 GMT

Hello

I set my plan to change on the renewal date, which has already passed- but it is not showing up on my account when I went to check today.... do I need to re-do the process of selecting the new plan?

TIA.

Re: plan change not showing on account?

softech — Wed, 05 Oct 2022 20:25:06 GMT

@venicee16

DO NOT change plan yet.

first check your credit card to see if PM charged you the new plan amount or old

Then, please use Incognito mode to login to My account once again. Check if the plan detail shows the old or new one and check Payment History to see which amount PM charged you. The new My Account has cache problem and what you saw might be old cached info. So, use Incognito mode to get the latest info

Re: plan change not showing on account?

esjliv — Wed, 05 Oct 2022 20:25:54 GMT

@venicee16 - try accessing your My Account through a tab in incognito mode or when logged in hit that circle with an arrow refresh button. Do you see the change now?

If you don't see the change, it likely did not take affect. Did you go from a lower cost to a higher cost plan? And are you on Autopay? Did you have enough available funds already to renew on the new amount?

Re: plan change not showing on account?

darlicious — Wed, 05 Oct 2022 20:32:57 GMT

@venicee16

Any chance you scheduled a change plan on next renewal to the $55 student plan?

Re: plan change not showing on account?

venicee16 — Wed, 05 Oct 2022 21:43:19 GMT

this worked great, thanks so much!

Re: plan change not showing on account?

venicee16 — Wed, 05 Oct 2022 21:43:30 GMT