topic Re: Account not refreshing at beginning of month in Get Support

Account not refreshing at beginning of month

gorf19 — Wed, 05 Oct 2022 19:19:22 GMT

This is an issue which is starting to make me doubt the value of Public Mobile. A few times in the last year I have used all my data in the billing period. Therefore I can't access the internet on my phone anymore for that period. Fair enough. Usually it's a few days or so. Then the new billing period starts ( for me it's the first of the month), but today's the 5th and I still can't access the net. Like I said, this has happened a few times already. This time I needed to access something and could not. Very very disappointed. Can someone please help me. Thanks.

Re: Account not refreshing at beginning of month

dust2dust — Wed, 05 Oct 2022 19:21:05 GMT

Re: Account not refreshing at beginning of month

hTideGnow — Wed, 05 Oct 2022 19:21:40 GMT

HI @gorf19 PM's plan cycle is every 30 days, not monthly. So, the plan cycle start date will shift

Also, try to clear cache first before access My Account or use Incognito mode. If not, you will be getting cached , old, info

Re: Account not refreshing at beginning of month

Metal1967 — Wed, 05 Oct 2022 19:22:30 GMT

@gorf19 Look into things further.. you say the first every month? This is not correct.. PM plans are 30 days.. so the renewal date fluctuates

Re: Account not refreshing at beginning of month

hairbag1 — Wed, 05 Oct 2022 19:22:57 GMT

Re: Account not refreshing at beginning of month

dust2dust — Wed, 05 Oct 2022 19:27:24 GMT

@computergeek541- I thought that was reasonable. Why did you remove your post?

Re: Account not refreshing at beginning of month

gorf19 — Wed, 05 Oct 2022 19:49:47 GMT

Hi,

Apologies to all. The message about my data being renewed on the 1st is generated from by phone. Has nothing to do with Public Mobile. purchased additional data to get me to my 90 days and will now crawl back into my cave and close the lights...Thanks.

Re: Account not refreshing at beginning of month

computergeek541 — Wed, 05 Oct 2022 20:41:12 GMT

@dust2dust

I was thinking about how it was mentioned that the renewals are at the beginning of the month and about the likelihood that there may be a misunderstanding about when the plan renews.

Re: Account not refreshing at beginning of month

dabr — Wed, 05 Oct 2022 20:49:56 GMT

@gorf19 You don't have data limiter set on your phone do you which would stop you from being able to access further data?

edit: OTH if you're able to use add-on data, then perhaps not the issue.