topic Re: service not working with the new public mobile replacement sim, old sim was damaged in Get Support

service not working with the new public mobile replacement sim, old sim was damaged

TonyMoniz — Wed, 05 Oct 2022 16:38:06 GMT

hi Thank you for your response. ok i put in the new sim into the phone which i recently purchased and received. the old sim was damaged - this is the new sim number 8912230000 xxxxx xxxx. i placed this into the phone but it is not working please assist thanks. i also changed the sim to this new one on the online public mobile account. please assist .

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: service not working with the new public mobile replacement sim, old sim was damaged

will13am — Wed, 05 Oct 2022 16:34:33 GMT

@TonyMoniz , please try rebooting the phone after doing the SIM swap.

Re: service not working with the new public mobile replacement sim, old sim was damaged

softech — Fri, 21 Oct 2022 03:41:30 GMT

@TonyMoniz did you complete the Change SIM card process on My Account?

Enter the new sim card number and following the stops to complete. You likely need to do one or couple more device reboots after completing this process on My Account

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: service not working with the new public mobile replacement sim, old sim was damaged

TonyMoniz — Wed, 05 Oct 2022 16:51:37 GMT

i did change the sim card number on the account

thanks for your help. i am not sure why it is not working does the sim number have to be facing upward or down iinto the phone ?

Re: service not working with the new public mobile replacement sim, old sim was damaged

TonyMoniz — Wed, 05 Oct 2022 17:33:02 GMT

thanks will do that

Re: service not working with the new public mobile replacement sim, old sim was damaged

TonyMoniz — Wed, 05 Oct 2022 17:37:54 GMT

thank you i did that also