topic Re: Not receiving texts from some friends in Get Support

Not receiving texts from some friends

Casken66 — Wed, 05 Oct 2022 16:54:44 GMT

I'm not receiving texts and I think phone calls from some people. What to do?

Re: Not receiving texts from some friends

Gunner123 — Wed, 05 Oct 2022 17:01:33 GMT

@Casken66 hello is this a new activation ? did you transfer a number during activation

Re: Not receiving texts from some friends

Casken66 — Wed, 05 Oct 2022 17:02:18 GMT

Yes

Re: Not receiving texts from some friends

softech — Wed, 05 Oct 2022 17:02:50 GMT

@Casken66 so, no incoming calls and incoming text?

did you just join and request porting?

if so, a critical part to porting is to receive a text from your old provider and reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, maybe you didn't get the text from your old provider or you didn't reply in time?

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Not receiving texts from some friends

Gunner123 — Wed, 05 Oct 2022 17:04:25 GMT

@Casken66 hello there is a number you can call to restart the port request, I will pm the number to you ,check you envelope top right corner

Re: Not receiving texts from some friends

Casken66 — Wed, 05 Oct 2022 17:04:27 GMT

Not receiving texts from some friends. Most I am

Re: Not receiving texts from some friends

softech — Wed, 05 Oct 2022 17:08:08 GMT

@Casken66 did you request porting?

still call the number I sent you and ask the porting team if that was fully completed

The text you got from some of the friends could be iMessage or RCS message, which are not true SMS.