topic Re: Continue to be charged in Get Support

Continue to be charged

jessetspence — Wed, 05 Oct 2022 16:00:22 GMT

Hello,

Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?

thanks,

jes

Re: Continue to be charged

softech — Thu, 20 Oct 2022 20:29:28 GMT

@jessetspence wrote:
Hello,
Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?
thanks,
jes

@jessetspence PM is a prepaid provider and usually won't provider refund unless they charged by mistake

To stop the service and stop the payment, you have to take care of your account yourself by removing Pre-Authorized payments

Please login to My account, go to Payment page, click Manage Payment Method. There you will see the check mark for Pre-Authorized Payments, please click to disable it

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Continue to be charged

Meow — Wed, 05 Oct 2022 16:11:53 GMT

Did you port out your number? Are you still PM's customer? Why did you wait months to bring that to our attention?

If you still have access to account, log in and remove autopay and uncheck credit card.

You can contact agent to delete CC from your account, too.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Continue to be charged

jessetspence — Wed, 05 Oct 2022 16:19:02 GMT

Is it possible to figure out which account is charging my credit card?

I can’t remember one of my accounts.
The weird thing is that none of my plans were for that amount.

Re: Continue to be charged

BKNS27 — Wed, 05 Oct 2022 16:25:29 GMT

@jessetspence

The $42 will include PST and GST so depending on the area code of your phone. PST will be different.

Re: Continue to be charged

jessetspence — Wed, 05 Oct 2022 16:37:05 GMT

Thanks for the help, I figured out what email account was used and took off the automatic payments.

Re: Continue to be charged

BeanBeanBean — Sun, 01 Jun 2025 21:09:25 GMT

I'm having the same problem. They have been charging my account for a year and yet I have no account open with them. Is there anyway to speak to Public Mobile

Re: Continue to be charged

hTideGnow — Sun, 01 Jun 2025 21:12:32 GMT

hi @BeanBeanBean

did your family used your card? or worse, maybe someone stole your number? Or maybe you are using Koodo or Telus service ? They both are the same company and sometimes they use a different merchant name on the credit card

you can try to sort this out with PM support. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Just in case you got push back, you can try to contact your credit card and do a reverse. But whoever using the card for their service will get disconnected immediately, only do this if you sure not your family used your card