topic Re: Add-on purchase gone wrong in Get Support

Add-on purchase gone wrong

stanacho — Tue, 04 Jan 2022 19:46:53 GMT

I recently was attempting to purchase a US add-on and the process seemed a bit convoluted.

What i didn't realise was that my account was topped up to my plans full $120 amount. Then the add-on was subtracted off my new balance.

With this new large balance on the account, how will subsequent payments be made?

ex. For my next plan payment, will the balance on the account be used with any amount remaining being charged to the credit card? Also, will the autopay discount still be applicable eventhough some or all funds are taken from the public mobile account balance?

Any info about this would be helpful and appreciated.

Thx

Re: Add-on purchase gone wrong

mhaider — Wed, 18 Oct 2017 16:51:13 GMT

@stanacho Yes, the remaining balance will be used first and you will only need to top up the difference at the time and if you have autopay enabled, it will only charge you for the remaining amount and you will still get the autopay credit as you have autopay enabled on your account.

Re: Add-on purchase gone wrong

stanacho — Wed, 18 Oct 2017 16:59:26 GMT

Thank you very much for the PROMPT response!

In future, would you suggest to make a payment into the account first for the add-on cost needed first then purchase the add-on?

When your account balance does not have sufficient funds for making the add-on purchase, is there a default top-up transaction that the process make you go through first? And is the default top-up amount usually set at the amount of your plan? I may have missed this while going through the whole add-on purchase process.

Re: Add-on purchase gone wrong

Acekiller — Wed, 18 Oct 2017 17:23:42 GMT

@stanacho wrote:
Thank you very much for the PROMPT response!
In future, would you suggest to make a payment into the account first for the add-on cost needed first then purchase the add-on?
When your account balance does not have sufficient funds for making the add-on purchase, is there a default top-up transaction that the process make you go through first? And is the default top-up amount usually set at the amount of your plan? I may have missed this while going through the whole add-on purchase process.

to get the add-on is a 2 step process. You have to first fund the account with the required amount, and then use that fund to get the add-on.

Re: Add-on purchase gone wrong

Acekiller — Wed, 18 Oct 2017 17:24:53 GMT

and you can choose to fund your account with however much you like. I do it all the time with vouchers and just let a surplus sit in my account.

Re: Add-on purchase gone wrong

mhaider — Wed, 18 Oct 2017 17:25:36 GMT

@stanacho As @Acekiller mentioned, it is a two step process, the funds need to be loaded first and then the add on has to be purchased. To avoid this happening again, yes load up the balance prior to purchasing the add on.

Hope that helps!