topic Re: Credit card in Get Support

Credit card

ReanneBraun — Wed, 05 Oct 2022 00:47:10 GMT

I am just wondering how long after you pay if your data reset? My end of bill date is today however my data has not reset and I had anticipated it resetting sometime this morning.

Re: Credit card

will13am — Wed, 05 Oct 2022 00:48:41 GMT

@ReanneBraun , the renewal time is midnight eastern time. So, you have a few hours to go yet. Your account might not show the renewal being completed until sometime tomorrow.

Re: Credit card

hairbag1 — Wed, 05 Oct 2022 00:48:57 GMT

Re: Credit card

ReanneBraun — Wed, 05 Oct 2022 00:50:49 GMT

I’ll try this thanks!

Re: Credit card

ReanneBraun — Wed, 05 Oct 2022 00:54:19 GMT

Thank you, it’s not the data on the my account or usage, it’s the actual data I’m not able to use

Re: Credit card

softech — Wed, 05 Oct 2022 01:04:06 GMT

@not-trust-anyon wrote:
@ReanneBraun
your renewal tomorrow, after 12pm, and you will get new data.

@not-trust-anyon new data and voice minute (if applicable) will be applied shortly after 12 midnight EST

it's only the account status might got update later in the renewal process, usually done by 6am but can be as late as noon EST

Re: Credit card

computergeek541 — Wed, 05 Oct 2022 02:40:57 GMT

@softech wrote:
@not-trust-anyon wrote:
@ReanneBraun
your renewal tomorrow, after 12pm, and you will get new data.
@not-trust-anyon new data and voice minute (if applicable) will be applied shortly after 12 midnight EST

it's only the account status might got update later in the renewal process, usually done by 6am but can be as late as noon EST

While this doesn't apply to this specific situation, I do know of one exception to the above. If a customer has scheduled a plan change,the client's data counter will actually reset to zero usage again when the new plan takes effect.