topic Re: Plan options in Get Support

Plan options

clee72 — Fri, 07 Oct 2022 01:03:10 GMT

Just curious why the 40gb plan appears and disappears in the plan options ? The 40gb plan is best for me because I have no home internet because my only option is Xplornet and they are not that good. Make the 40gb plan available always !!! Rant over have a good day

Thank you for all the responses got it all figured out !!! 🙂

Re: Plan options

RossN — Tue, 04 Oct 2022 21:45:46 GMT

@clee72 hi if you go into your self serve account go to change plans ,to the far right you can scroll down in the 4g plans and you will see the 40 gig plan 😁

Re: Plan options

computergeek541 — Wed, 05 Oct 2022 02:44:06 GMT

~~@clee72 @RossN~~

~~Sorry, but as of today, the 40GB plan has been discontinued and is no longer available.~~

Re: Plan options

RossN — Tue, 04 Oct 2022 21:56:50 GMT

@computergeek541 hi it still shows it in plans and add ons?

Re: Plan options

wetcoaster — Tue, 04 Oct 2022 22:00:24 GMT

In addition to RossN's reply: Once you are on it it'll renew as the same plan after 30days, so... not sure what exactly you mean?

Re: Plan options

dust2dust — Tue, 04 Oct 2022 22:08:30 GMT

Yes if I go in to change plans I see the 4G $95/40gb plan. Pick it while you can. And hopefully they won't yank it out from under you like they did to wetcoaster.

Re: Plan options

computergeek541 — Tue, 04 Oct 2022 22:25:51 GMT

@dust2dust

Does it keep disappearing and reppearing? It does shows up for me too. It's strange that it's no longer being advertised.

Re: Plan options

dust2dust — Tue, 04 Oct 2022 22:28:19 GMT

@computergeek541- Strange? This place? 🙂 I haven't looked again since I wrote that. No way I'm spending $95 anyway. But it would be interesting if it can be picked.

Re: Plan options

softech — Tue, 04 Oct 2022 22:28:58 GMT

.. with PM history, likely it's another glitch. Someone forgot to remove the plan when they update the new one. LoL

Re: Plan options

computergeek541 — Tue, 04 Oct 2022 22:34:01 GMT

@softech

Maybe ,it was removed from the website by mistake? I'm just as surprised that this plan is shown in one location but not the other. I was only going by how the publicmobile.ca plan page was no longer showing it.

Re: Plan options

wetcoaster — Tue, 04 Oct 2022 22:51:04 GMT

@computergeek541 @dust2dust

The OP also hasn't come back to clarify their statement, what time frame they are talking about, if they are a client already or just looking at the advertised plans etc.

Edit: it looks like @clee72 is an existing customer... so they could/should schedule that plan change, or change immediatley if they are out of data on their current plan. but it would still be nice to have more information to pinpoint the problem instead of just guessing.

But yeah, if I wanted / needed that much data on my cell phone and would be willing to pay that much for the privilege, I'd jump at it pretty much immediately. Who knows what changes are happening next.

The screenshot in the post above implies that it is available for a new sign-up. I will not mess around with my personal account until I actually know what is happening at the next renewal date so I can't confirm that the plan in question can be selected for a plan change.

Re: Plan options

DDM69 — Tue, 04 Oct 2022 23:27:54 GMT

not-trust-anyon ...Can you please use Google translate for your posts?

Thanks