topic Re: Primary and secondary Public Mobile phone number in Get Support

Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 20:46:20 GMT

I have 2 PM phone numbers under the same account.

One is designated as the primary and the second as secondary.

I want to change the designations - i.e., swap primary with secondary.

I submitted a ticket and the response was not understandable.

Could I get another explanation of how to do this?

Thank you

Re: Primary and secondary Public Mobile phone number

computergeek541 — Tue, 04 Oct 2022 20:45:08 GMT

@Kuehnbaum wrote:
I have 2 PM phone numbers under the same account.
One is designated as the primary and the second as secondary.
I want to change the designations - i.e., swap primary with secondary.
I submitted a ticket and the response was not understandable.
Could I get another explanation of how to do this?
Thank you

There are no primary and secondary phone numbers as there can't be more than one phone number on the same account. Is it possible that Public Mobile is being confused with a simililarly named competitor?

Re: Primary and secondary Public Mobile phone number

dust2dust — Tue, 04 Oct 2022 20:44:15 GMT

This service does not allow multiple numbers on one account. Did you activate in a store? After that, policy says you can't change numbers between accounts.

Re: Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 20:49:01 GMT

Perhaps I used the wrong terms. In My Account profile the 2 phone numbers show up as "Current" and "Alternate" not as primary and secondary.

Re: Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 20:53:46 GMT

Perhaps I used the wrong terms. In My Account profile the 2 phone numbers show up as "Current" and "Alternate" not as primary and secondary.

Re: Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 20:54:51 GMT

Perhaps I used the wrong terms. In My Account profile the 2 phone numbers show up as "Current" and "Alternate" not as primary and secondary.

Re: Primary and secondary Public Mobile phone number

RossN — Tue, 04 Oct 2022 21:01:14 GMT

@Kuehnbaum hi the alternate number you see in your profile is only a number for contact purposes only, if you have two public accounts they must be separate with separate emails or they will get messed up (seems like they have) you must get a customer service agent to separate them for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Primary and secondary Public Mobile phone number

computergeek541 — Tue, 04 Oct 2022 21:00:57 GMT

@Kuehnbaum wrote:
Perhaps I used the wrong terms. In My Account profile the 2 phone numbers show up as "Current" and "Alternate" not as primary and secondary.

Sorry, but what you're requesting can't be done. It is possible to do a number port of the alternate number into your Public Mobile acccount, but only if that phone number is from a different carrier. However, the moment that you do that, the number that was already in your Public Mobile account will be lost.

Re: Primary and secondary Public Mobile phone number

softech — Tue, 04 Oct 2022 21:08:58 GMT

or the altemate number you see it it's for emergency contact,

there is actually no emergency for PM to call. More just for PM's record keeping

Re: Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 21:05:04 GMT

good info - solution found

Primary and secondary Public Mobile phone number

Kuehnbaum — Tue, 04 Oct 2022 21:14:25 GMT

Made a post on this topic 30 minutes ago.

Got lots of responses that solved my problem.

Thanks to all.

Re: Primary and secondary Public Mobile phone number

Bnr — Wed, 03 Jul 2024 23:28:48 GMT

This service is a scam. I can’t even make outgoing calls. What a joke!!

Re: Primary and secondary Public Mobile phone number

hTideGnow — Wed, 03 Jul 2024 23:33:46 GMT

hi @Bnr

saying it is a scam, but what you have done to try to make it work?

as this service is real, the issue can be fixed by PM support agent, please submit a ticket with PM agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437